On-site IT support refers to technical assistance that is offered at your premises. This support is needed when off-site support can’t be given, or if the user is a complete novice. Compared to off-site support, on-site support may take longer but it is worth it because rest assured your problems will be solved immediately. Technicians can travel to your site and you can do hardware repair or replacement.
Even though remote managed IT services is a great option for some businesses, onsite support still plays an important role in protecting your business infrastructure. Having an expert remain on your area to take care of IT issues remains an important business need, especially for technical novices and organizations which reply completely on complex or specialized equipment. Here are the benefits of calling professional service and having them work onsite:
Not all issues can be fixed remotely
When there is an issue with your hardware, you need someone to be there to fix it. If your computer won’t boot, there is simply no way of fixing that issue over the phone, a technician would have to be present in your area to look at the hardware. In-house or onsite support provides accurate diagnoses, as technicians may identify unrelated problems that contribute to the issue. In-house or onsite support provides accurate diagnoses, as technicians may identify unrelated problems that contribute to the issue.
You are more likely to ask for help
A dedicated onsite technician makes it easier to ask for help with any issue, no matter how small. Frequent calls to tech support may feel like a nuisance, but they’re always happy to assist you. Having a person ready to fix your issue onsite can help relieve you of your worry. Onsite support can address small issues, preventing future downtime and larger problems down the line.
You can see the progress being made
Watching progress in person is much better than waiting on hold or waiting for a callback about a technical issue. Having onsite IT support means that you can supervise progress being made and get live updates, instead of waiting on the other end of the phone. You can watch the technician work on your issue, ensuring you’re not just waiting in a queue. This also goes a long way in reassuring your concerns.
It is easier to communicate in person
Describing computer noises or screen patterns is difficult, especially over the phone or email. Having someone on-site makes it easier to communicate or show the problem in person. This can result in a very efficient diagnosis.
Those are the reasons why you should go for onsite IT support, if you rely on any type of hardware, you should look into onsite IT support as an option. Contact us to explore how onsite tech support can assist your business.
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